Kingston upon Thames compared with all councils in England
Compared with the 130 councils in England.
- Residents
- 172,761 (mid-2025)
- Band D council tax
- £2,609 a year in 2026-27, including police, fire and parish charges
Where Kingston upon Thames sits
8
measures in the bottom quarter
5
measures below the middle
8
measures in the top half
Kingston upon Thames compares worst with all councils in England on:
- families in temporary accommodation for 2 years or more (118th of 123; 1st is lowest)
- relief cases ending with a home secured (114th of 127; 1st is highest)
- complaints to the Ombudsman per 100,000 residents (111th of 130; 1st is lowest)
It compares best on:
- ombudsman remedies delivered on time (1st of 104; 1st is highest)
- council tax collected in the year it was due (2nd of 130; 1st is highest)
- new EHC plans issued within 20 weeks (12th of 126; 1st is highest)
SEND assessments
Education, health and care plans set out support for children with special educational needs. The law says a new plan should be issued within 20 weeks.
| Measure | Kingston upon Thames | Median | Position | Across England |
|---|---|---|---|---|
| New EHC plans issued within 20 weeks 2025 | 97.2% | 59.0% | Top half 12th of 126 |
Ombudsman complaints
The Local Government and Social Care Ombudsman looks at complaints the council's own complaints process has not resolved. Upheld means the Ombudsman found the council at fault.
| Measure | Kingston upon Thames | Median | Position | Across England |
|---|---|---|---|---|
| Upheld complaints per 100,000 residents 2025-26 | 8.1 | 4.8 | Below the middle 97th of 130 | |
| Complaints to the Ombudsman per 100,000 residents 2025-26 | 75.8 | 41.2 | Bottom quarter 111th of 130 | |
| Upheld complaints about children's services per 100,000 residents | No figure | No figure | No figure | |
| Upheld complaints about special educational needs per 100,000 residents | No figure | No figure | No figure | |
| Upheld complaints about homelessness per 100,000 residents | No figure | No figure | No figure | |
| Upheld cases the council had already put right 2025-26 | 14.3% | 15.2% | Below the middle 59th of 115 | |
| Ombudsman remedies delivered on time 2025-26 | 100.0% | 75.6% | Top half 1st of 104 |
Council housing
From the tenant survey and performance figures every council landlord reports to the Regulator of Social Housing. Only councils that still own council homes are included.
| Measure | Kingston upon Thames | Median | Position | Across England |
|---|---|---|---|---|
| Tenants satisfied with the overall service 2024-25 | 64.0% | 66.5% | Below the middle 53rd of 82 | |
| Tenants satisfied their home is well maintained 2024-25 | 61.0% | 66.5% | Below the middle 60th of 82 | |
| Tenants satisfied their home is safe 2024-25 | 69.7% | 72.2% | Below the middle 50th of 82 | |
| Tenants who say the council listens and acts 2024-25 | 50.1% | 56.2% | Bottom quarter 64th of 82 | |
| Non-emergency repairs done within target time 2024-25 | 95.1% | 83.1% | Top half 11th of 83 | |
| Council homes failing the Decent Homes Standard 2024-25 | 14.0% | 4.1% | Bottom quarter 69th of 83 | |
| Stage 1 housing complaints answered in time 2024-25 | 55.9% | 73.6% | Bottom quarter 65th of 82 |
Council tax
How much of the year's council tax bills the council collected by 31 March.
| Measure | Kingston upon Thames | Median | Position | Across England |
|---|---|---|---|---|
| Council tax collected in the year it was due 2025-26 | 98.1% | 94.8% | Top half 2nd of 130 |
Streets and waste
Fly-tipping the council recorded, how often it took enforcement action, and how much household waste was recycled.
| Measure | Kingston upon Thames | Median | Position | Across England |
|---|---|---|---|---|
| Fly-tipping incidents per 1,000 residents 2024-25 | 13.8 | 18.1 | Top half 49th of 130 | |
| Enforcement actions per 100 fly-tipping incidents 2024-25 | 57.5 | 37.5 | Top half 52nd of 130 | |
| Household waste reused, recycled or composted 2023-24 | 44.1% | 37.7% | Top half 43rd of 128 |
Homelessness
Temporary accommodation and the outcomes of homelessness cases, from the council's statutory returns.
| Measure | Kingston upon Thames | Median | Position | Across England |
|---|---|---|---|---|
| Households in temporary accommodation per 1,000 households January to March 2026 | 12.4 | 2.8 | Bottom quarter 99th of 126 | |
| Families in temporary accommodation for 2 years or more January to March 2026 | 72.3% | 13.6% | Bottom quarter 118th of 123 | |
| Prevention cases ending with a home secured January to March 2026 | 60.9% | 51.7% | Top half 34th of 127 | |
| Relief cases ending with a home secured January to March 2026 | 18.7% | 34.9% | Bottom quarter 114th of 127 |
Website
An automated test of the council website's accessibility.
| Measure | Kingston upon Thames | Median | Position | Across England |
|---|---|---|---|---|
| Website accessibility score October 2026 | 83.6% | 92.5% | Bottom quarter 101st of 130 |
What the council spends
Net spending per resident in 2025-26, after fees, charges and specific grants, not counting schools. Spending more is not better or worse on its own. Negative highways figures come from parking income.
| Service | Kingston upon Thames | Median | Rank, highest first | Across England |
|---|---|---|---|---|
| Children's social care | £236 | £322 | 113th of 127 | |
| Adult social care | £414 | £472 | 99th of 127 | |
| Public health | £80 | £80 | 63rd of 127 | |
| Housing (general fund) | £121 | £46 | 23rd of 127 | |
| Environmental and regulatory | £104 | £104 | 64th of 127 | |
| Highways and transport | −£3 | £33 | 112th of 127 | |
| Culture and leisure | £41 | £42 | 68th of 127 | |
| Planning and development | £25 | £24 | 58th of 127 | |
| Central services | £84 | £57 | 17th of 127 | |
| All services excluding schools | £1,104 | £1,222 | 91st of 127 |
Children's services inspection
Ofsted rated Kingston upon Thames’ children's services outstanding at its last full inspection, in December 2024.
- Outstanding
- 39 of the 130 councils in England, including Kingston upon Thames
- Good
- 56 of the 130 councils in England
- Requires improvement
- 24 of the 130 councils in England
- Inadequate
- 11 of the 130 councils in England
Over time
Kingston upon Thames against the median of all councils in England.
EHC plans issued within 20 weeks
By calendar year.
- Kingston upon Thames: 97.2%
- Median (all councils in England): 59.0%
Upheld Ombudsman complaints per 100,000 residents
Using the latest population estimate for every year.
- Kingston upon Thames: 8.1
- Median (all councils in England): 4.8
Household waste recycling rate
Reused, recycled or composted.
- Kingston upon Thames: 44.1%
- Median (all councils in England): 37.7%
Fly-tipping incidents per 1,000 residents
As recorded by the council.
- Kingston upon Thames: 13.8
- Median (all councils in England): 18.1
How to read these figures
Position 1 is the best in the group. The bottom quarter is shown in red, below the middle in yellow and the top half in green. Councils with the same figure share a position.
In each chart, every mark is a council in England and the large dot is Kingston upon Thames. Councils in the group you are comparing with are darker. The dashed line is the group's median.