Kensington and Chelsea compared with London boroughs
Compared with the 32 London boroughs.
- Residents
- 145,734 (mid-2025)
- Band D council tax
- £1,667 a year in 2026-27, including police, fire and parish charges
Where Kensington and Chelsea sits
8
measures in the bottom quarter
2
measures below the middle
11
measures in the top half
Kensington and Chelsea compares worst with London boroughs on:
- council homes failing the Decent Homes Standard (28th of 28; 1st is lowest)
- council tax collected in the year it was due (32nd of 32; 1st is highest)
- families in temporary accommodation for 2 years or more (32nd of 32; 1st is lowest)
It compares best on:
- relief cases ending with a home secured (2nd of 32; 1st is highest)
- stage 1 housing complaints answered in time (2nd of 27; 1st is highest)
- new EHC plans issued within 20 weeks (3rd of 32; 1st is highest)
SEND assessments
Education, health and care plans set out support for children with special educational needs. The law says a new plan should be issued within 20 weeks.
| Measure | Kensington and Chelsea | Median | Position | Across England |
|---|---|---|---|---|
| New EHC plans issued within 20 weeks 2025 | 97.9% | 70.5% | Top half 3rd of 32 |
Ombudsman complaints
The Local Government and Social Care Ombudsman looks at complaints the council's own complaints process has not resolved. Upheld means the Ombudsman found the council at fault.
| Measure | Kensington and Chelsea | Median | Position | Across England |
|---|---|---|---|---|
| Upheld complaints per 100,000 residents 2025-26 | 15.1 | 9.4 | Bottom quarter 29th of 32 | |
| Complaints to the Ombudsman per 100,000 residents 2025-26 | 117.3 | 78.5 | Bottom quarter 29th of 32 | |
| Upheld complaints about children's services per 100,000 residents | No figure | No figure | No figure | |
| Upheld complaints about special educational needs per 100,000 residents | No figure | No figure | No figure | |
| Upheld complaints about homelessness per 100,000 residents | No figure | No figure | No figure | |
| Upheld cases the council had already put right 2025-26 | 18.2% | 15.2% | Top half 13th of 32 | |
| Ombudsman remedies delivered on time 2025-26 | 42.9% | 66.8% | Bottom quarter 29th of 30 |
Council housing
From the tenant survey and performance figures every council landlord reports to the Regulator of Social Housing. Only councils that still own council homes are included.
| Measure | Kensington and Chelsea | Median | Position | Across England |
|---|---|---|---|---|
| Tenants satisfied with the overall service 2024-25 | 68.2% | 60.9% | Top half 5th of 28 | |
| Tenants satisfied their home is well maintained 2024-25 | 66.3% | 62.1% | Top half 8th of 28 | |
| Tenants satisfied their home is safe 2024-25 | 66.2% | 68.4% | Below the middle 18th of 28 | |
| Tenants who say the council listens and acts 2024-25 | 60.4% | 52.2% | Top half 6th of 28 | |
| Non-emergency repairs done within target time 2024-25 | 85.1% | 83.0% | Top half 11th of 28 | |
| Council homes failing the Decent Homes Standard 2024-25 | 31.8% | 6.9% | Bottom quarter 28th of 28 | |
| Stage 1 housing complaints answered in time 2024-25 | 93.9% | 70.7% | Top half 2nd of 27 |
Council tax
How much of the year's council tax bills the council collected by 31 March.
| Measure | Kensington and Chelsea | Median | Position | Across England |
|---|---|---|---|---|
| Council tax collected in the year it was due 2025-26 | 91.2% | 93.7% | Bottom quarter 32nd of 32 |
Streets and waste
Fly-tipping the council recorded, how often it took enforcement action, and how much household waste was recycled.
| Measure | Kensington and Chelsea | Median | Position | Across England |
|---|---|---|---|---|
| Fly-tipping incidents per 1,000 residents 2024-25 | 52.2 | 44.5 | Below the middle 19th of 32 | |
| Enforcement actions per 100 fly-tipping incidents 2024-25 | 129.6 | 37.6 | Top half 7th of 32 | |
| Household waste reused, recycled or composted 2023-24 | 22.2% | 32.0% | Bottom quarter 31st of 32 |
Homelessness
Temporary accommodation and the outcomes of homelessness cases, from the council's statutory returns.
| Measure | Kensington and Chelsea | Median | Position | Across England |
|---|---|---|---|---|
| Households in temporary accommodation per 1,000 households January to March 2026 | 25.4 | 18.9 | Bottom quarter 25th of 32 | |
| Families in temporary accommodation for 2 years or more January to March 2026 | 82.0% | 62.2% | Bottom quarter 32nd of 32 | |
| Prevention cases ending with a home secured January to March 2026 | 64.3% | 51.0% | Top half 6th of 32 | |
| Relief cases ending with a home secured January to March 2026 | 64.5% | 32.9% | Top half 2nd of 32 |
Website
An automated test of the council website's accessibility.
| Measure | Kensington and Chelsea | Median | Position | Across England |
|---|---|---|---|---|
| Website accessibility score October 2026 | 91.6% | 90.7% | Top half 13th of 32 |
What the council spends
Net spending per resident in 2025-26, after fees, charges and specific grants, not counting schools. Spending more is not better or worse on its own. Negative highways figures come from parking income.
| Service | Kensington and Chelsea | Median | Rank, highest first | Across England |
|---|---|---|---|---|
| Children's social care | £338 | £291 | 10th of 32 | |
| Adult social care | £502 | £438 | 8th of 32 | |
| Public health | £202 | £82 | 1st of 32 | |
| Housing (general fund) | £346 | £146 | 2nd of 32 | |
| Environmental and regulatory | £298 | £104 | 2nd of 32 | |
| Highways and transport | −£263 | £2 | 31st of 32 | |
| Culture and leisure | £96 | £39 | 1st of 32 | |
| Planning and development | £81 | £23 | 2nd of 32 | |
| Central services | £126 | £67 | 5th of 32 | |
| All services excluding schools | £1,808 | £1,197 | 3rd of 32 |
Children's services inspection
Ofsted rated Kensington and Chelsea’s children's services outstanding at its last full inspection, in November 2024.
- Outstanding
- 17 of the 32 London boroughs, including Kensington and Chelsea
- Good
- 12 of the 32 London boroughs
- Requires improvement
- 1 of the 32 London boroughs
- Inadequate
- 2 of the 32 London boroughs
Over time
Kensington and Chelsea against the median of London boroughs.
EHC plans issued within 20 weeks
By calendar year.
- Kensington and Chelsea: 97.9%
- Median (London boroughs): 70.5%
Upheld Ombudsman complaints per 100,000 residents
Using the latest population estimate for every year.
- Kensington and Chelsea: 15.1
- Median (London boroughs): 9.4
Household waste recycling rate
Reused, recycled or composted.
- Kensington and Chelsea: 22.2%
- Median (London boroughs): 32.0%
Fly-tipping incidents per 1,000 residents
As recorded by the council.
- Kensington and Chelsea: 52.2
- Median (London boroughs): 44.5
How to read these figures
Position 1 is the best in the group. The bottom quarter is shown in red, below the middle in yellow and the top half in green. Councils with the same figure share a position.
In each chart, every mark is a council in England and the large dot is Kensington and Chelsea. Councils in the group you are comparing with are darker. The dashed line is the group's median.