Hillingdon compared with all councils in England
Compared with the 130 councils in England.
- Residents
- 326,671 (mid-2025)
- Band D council tax
- £2,045 a year in 2026-27, including police, fire and parish charges
Where Hillingdon sits
9
measures in the bottom quarter
6
measures below the middle
6
measures in the top half
Hillingdon compares worst with all councils in England on:
- ombudsman remedies delivered on time (94th of 104; 1st is highest)
- enforcement actions per 100 fly-tipping incidents (117th of 130; 1st is highest)
- prevention cases ending with a home secured (112th of 127; 1st is highest)
It compares best on:
- website accessibility score (26th of 130; 1st is highest)
- relief cases ending with a home secured (30th of 127; 1st is highest)
- council tax collected in the year it was due (32nd of 130; 1st is highest)
SEND assessments
Education, health and care plans set out support for children with special educational needs. The law says a new plan should be issued within 20 weeks.
| Measure | Hillingdon | Median | Position | Across England |
|---|---|---|---|---|
| New EHC plans issued within 20 weeks 2025 | 77.6% | 59.0% | Top half 43rd of 126 |
Ombudsman complaints
The Local Government and Social Care Ombudsman looks at complaints the council's own complaints process has not resolved. Upheld means the Ombudsman found the council at fault.
| Measure | Hillingdon | Median | Position | Across England |
|---|---|---|---|---|
| Upheld complaints per 100,000 residents 2025-26 | 6.1 | 4.8 | Below the middle 79th of 130 | |
| Complaints to the Ombudsman per 100,000 residents 2025-26 | 63.1 | 41.2 | Bottom quarter 101st of 130 | |
| Upheld complaints about children's services per 100,000 residents | No figure | No figure | No figure | |
| Upheld complaints about special educational needs per 100,000 residents | No figure | No figure | No figure | |
| Upheld complaints about homelessness per 100,000 residents | No figure | No figure | No figure | |
| Upheld cases the council had already put right 2025-26 | 5.0% | 15.2% | Bottom quarter 99th of 115 | |
| Ombudsman remedies delivered on time 2025-26 | 50.0% | 75.6% | Bottom quarter 94th of 104 |
Council housing
From the tenant survey and performance figures every council landlord reports to the Regulator of Social Housing. Only councils that still own council homes are included.
| Measure | Hillingdon | Median | Position | Across England |
|---|---|---|---|---|
| Tenants satisfied with the overall service 2024-25 | 59.0% | 66.5% | Bottom quarter 65th of 82 | |
| Tenants satisfied their home is well maintained 2024-25 | 65.2% | 66.5% | Below the middle 49th of 82 | |
| Tenants satisfied their home is safe 2024-25 | 74.1% | 72.2% | Top half 32nd of 82 | |
| Tenants who say the council listens and acts 2024-25 | 51.7% | 56.2% | Below the middle 57th of 82 | |
| Non-emergency repairs done within target time 2024-25 | 85.7% | 83.1% | Top half 29th of 83 | |
| Council homes failing the Decent Homes Standard 2024-25 | 18.2% | 4.1% | Bottom quarter 73rd of 83 | |
| Stage 1 housing complaints answered in time 2024-25 | 60.2% | 73.6% | Bottom quarter 63rd of 82 |
Council tax
How much of the year's council tax bills the council collected by 31 March.
| Measure | Hillingdon | Median | Position | Across England |
|---|---|---|---|---|
| Council tax collected in the year it was due 2025-26 | 96.5% | 94.8% | Top half 32nd of 130 |
Streets and waste
Fly-tipping the council recorded, how often it took enforcement action, and how much household waste was recycled.
| Measure | Hillingdon | Median | Position | Across England |
|---|---|---|---|---|
| Fly-tipping incidents per 1,000 residents 2024-25 | 30.1 | 18.1 | Below the middle 96th of 130 | |
| Enforcement actions per 100 fly-tipping incidents 2024-25 | 2.4 | 37.5 | Bottom quarter 117th of 130 | |
| Household waste reused, recycled or composted 2023-24 | 37.3% | 37.7% | Below the middle 67th of 128 |
Homelessness
Temporary accommodation and the outcomes of homelessness cases, from the council's statutory returns.
| Measure | Hillingdon | Median | Position | Across England |
|---|---|---|---|---|
| Households in temporary accommodation per 1,000 households January to March 2026 | 13.5 | 2.8 | Bottom quarter 104th of 126 | |
| Families in temporary accommodation for 2 years or more January to March 2026 | 42.9% | 13.6% | Below the middle 92nd of 123 | |
| Prevention cases ending with a home secured January to March 2026 | 38.7% | 51.7% | Bottom quarter 112th of 127 | |
| Relief cases ending with a home secured January to March 2026 | 43.8% | 34.9% | Top half 30th of 127 |
Website
An automated test of the council website's accessibility.
| Measure | Hillingdon | Median | Position | Across England |
|---|---|---|---|---|
| Website accessibility score October 2026 | 96.7% | 92.5% | Top half 26th of 130 |
What the council spends
Net spending per resident in 2025-26, after fees, charges and specific grants, not counting schools. Spending more is not better or worse on its own. Negative highways figures come from parking income.
| Service | Hillingdon | Median | Rank, highest first | Across England |
|---|---|---|---|---|
| Children's social care | £224 | £322 | 120th of 127 | |
| Adult social care | £365 | £472 | 124th of 127 | |
| Public health | £59 | £80 | 93rd of 127 | |
| Housing (general fund) | £119 | £46 | 24th of 127 | |
| Environmental and regulatory | £64 | £104 | 111th of 127 | |
| Highways and transport | £24 | £33 | 86th of 127 | |
| Culture and leisure | £43 | £42 | 63rd of 127 | |
| Planning and development | £2 | £24 | 120th of 127 | |
| Central services | £34 | £57 | 112th of 127 | |
| All services excluding schools | £932 | £1,222 | 124th of 127 |
Children's services inspection
Ofsted rated Hillingdon’s children's services outstanding at its last full inspection, in October 2023.
- Outstanding
- 39 of the 130 councils in England, including Hillingdon
- Good
- 56 of the 130 councils in England
- Requires improvement
- 24 of the 130 councils in England
- Inadequate
- 11 of the 130 councils in England
Over time
Hillingdon against the median of all councils in England.
EHC plans issued within 20 weeks
By calendar year.
- Hillingdon: 77.6%
- Median (all councils in England): 59.0%
Upheld Ombudsman complaints per 100,000 residents
Using the latest population estimate for every year.
- Hillingdon: 6.1
- Median (all councils in England): 4.8
Household waste recycling rate
Reused, recycled or composted.
- Hillingdon: 37.3%
- Median (all councils in England): 37.7%
Fly-tipping incidents per 1,000 residents
As recorded by the council.
- Hillingdon: 30.1
- Median (all councils in England): 18.1
How to read these figures
Position 1 is the best in the group. The bottom quarter is shown in red, below the middle in yellow and the top half in green. Councils with the same figure share a position.
In each chart, every mark is a council in England and the large dot is Hillingdon. Councils in the group you are comparing with are darker. The dashed line is the group's median.